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Frequently Asked Questions

Logistics

There is a minimum order of 1 bag or 1 carton box for raw dry nuts and 5 vacuum boxes for the roasted nuts. We always advice you to ask us, since terms my change.

We use 25 kgs PP bags and 10-12 kgs kgs vacuum packed carton boxes.

We use Europallets (800mm x 1,200mm X Height).

30 bags of 25 kgs (750 kgs)

64 boxes of 10 or 12 kgs (640-768 kgs)

Approximately 560 bags or 1000 cartons boxes. Bag and Box stuffing plan may change total number of boxes loaded. Around 10-14 tons fit in.

Approximately 960 bags or 1600 handable cartons boxes. Around 16-24 tons fits in a 40' container.

Volos port is 35 km away. Thessaloniki or Piraeus port are 210 km and 270 kms away respectively from our facility on Almyros, 37100.

For full container loadings you should ask shipping companies like Mediterranean Shipping Company (MSC), ZIM lines, MAERSK line, Hanjin Shipping, and companies that offer international transport services & freight forwarding shipping to / from Greece. Usually sea shipping cost is around 0,03-0,05 euro cents per kg.

For full truck loadings transport cost to all European destinations starts from 0,05 euro cent per kg. For partial loadings of 1-10 europallets land transport cost is from 0,10 cents to 0,50 cents per kg. For single europallet loading, avarage transport cost is around 0,30-0,36 euro cents per kg.

Incoterms / Payment terms

  • Ex Works (EXW) Factory,
  • FCA,
  • Free On Board (FOB),
  • CPT,
  • CFR,
  • CIF.
  • Please advise on delivery terms of your proforma invoice for the exact Incoterms® 2020.

T/T in advance or Confirmed irrevocable letter of credit (L/C). For high volume orders, a 20%-50% of funds are requested before manufacture. 50% t/t in advance and 50% on 21 or 45 days net it may be accepted for long-term and reputable clients.

  • You can place an order by Email or text message on what'up, viber or facebook.
  • A. Proforma invoice will be issued in a few hours
  • B. Payment terms: T/T in advance
  • C. You send copy of your swift payment (within 72h of recieving the proforma invoice)
  • D. Inspection: can be arranged
  • E. Shipment: Once we confirm the payment in our bank account, the goods will be available for pickup. Usually in 1-3 working days your products are ready for loading. For orders of full container, handling time vary based on ordered products, and are 2-10 working days.

To cancel or change an order, please contact our order department at konmakan@makin.gr. Please note that if you already have paid, there may be additional fees to change or cancel an order.

The Goods are delivered to the carrier in excellent condition. All goods shall, from the moment of loading to first carrier, travel at client's risk. If any shortage, damage or defection is discovered either at time of delivery or later, it is incumbent upon the consignee to file claims for redress against carrier. Our company is not responsible for lack of handling of products by the carrier or the recipient. In case of different incoterms are used, insurance are given from third parties companies.

Unless due to Seller’s error, no Goods are to be returnable or refundable without seller’s prior authorization. Receipt of Goods constitutes full acceptance of their quality, and quantity. ALL PRODUCTS (ALL BAGS & BOXES) SHOULD BE CAREFULLY CHECKED BY THE CLIENT OR THIRD PARTIES FOR QUANTITY, QUALITY, TECHNICAL AND MICROBIOLOGICAL CHARACTERISTICS BEFORE CONSUMPTION OR PRODUCTION. WE WILL NOT BE HELD RESPONSIBLE TO CLIENT OR THIRD PARTIES FOR ANY LOSS OR DAMAGE OF ANY KIND INCURED BY THE USE OF THE PRODUCTS..

Yes, samples may be shipped. Client pays for shipping and handling charges.

Yes, our company offers certificates such as, Euro1, phytosanitary, inspection, origin, health analysis, aflatoxin, declarations of Non-GMO, Non-Radiation, allergens, quality, weight, packing list and technical sheets. We are certified by the hellenic food authority (efet) for using proper practices on processing and handling our products, while all the tree nuts are produced in establishments that comply with the provisions of Regulation (EC) No 852/2004 on the hygiene of foodstuffs. Moreover, we are HACCP compliant and peanut free facility too.

Yes and no, it depends on your geographic location and our discretion. Exclusive rights are reserved for established companies who are able to move high volume of product, and furthermore after a trial period.

Yes and No, it depends on the products and the quantity that you want to buy per year. In any case, it is necessary to recieve a downpayment of 25% of the final payment for long-term deliveries.